General Terms and Conditions

GENERAL TERMS AND CONDITIONS

These General Terms and Conditions apply to all guests seeking admission to Musen & Elefanten Copenhagen.

These General Terms and Conditions may be varied by a specific agreement with Musen & Elefanten Copenhagen. The fact that an agreement varies some provisions of these General Terms and Conditions does not affect the remaining provisions, which therefore remain in force.

1. ADMISSION REQUIREMENTS

1.1 Age limit

The applicable age limit for Musen & Elefanten Copenhagen can be found on the Musen & Elefanten Copenhagen website. All guests seeking admission must meet the age limit to gain entry. Staff and security personnel at Musen & Elefanten Copenhagen may request identification. Musen & Elefanten Copenhagen reserves the right to refuse admission if Musen & Elefanten Copenhagen considers that the identification presented does not provide sufficient assurance that the guests seeking admission meet the admission requirements.

1.2 Dress code

Musen & Elefanten Copenhagen sets a dress code that guests seeking admission must comply with. The applicable dress code for Musen & Elefanten Copenhagen can be found on the Musen & Elefanten Copenhagen website. Musen & Elefanten Copenhagen reserves the right to refuse admission to guests who do not comply with the applicable dress code.

1.3 Minimum number of guests

As a general rule, there is no minimum number of guests seeking admission. However, a minimum number may be required if a private room is requested.

1.4 Admission

There may be access controls and queues at the entrance to Musen & Elefanten Copenhagen. This also applies where guests seeking admission have a prior agreement for admission to Musen & Elefanten Copenhagen. Musen & Elefanten Copenhagen accepts no responsibility for delays caused by queues at the entrance to Musen & Elefanten Copenhagen, as Musen & Elefanten Copenhagen cannot disregard the applicable access-control rules.

1.5 Instructions from Musen & Elefanten Copenhagen

All guests must follow instructions from staff and security personnel at Musen & Elefanten Copenhagen. Musen & Elefanten Copenhagen is entitled to remove anyone who does not follow staff instructions.

2. CONFIRMATION AND CANCELLATION

2.1 General conditions for confirmation and cancellation

If you have entered into an agreement with Musen & Elefanten Copenhagen for admission to Musen & Elefanten Copenhagen, a table booking, an event, or another arrangement, you will receive our order confirmation by email or another digital medium.

Once you have received our order confirmation, the agreement is final and binding. However, you may make changes in accordance with the rules set out in these general terms and conditions.

2.2. Written confirmation

The agreement is only final once we have sent you a written order confirmation.

The written order confirmation will contain information about the terms applicable to your agreement with Musen & Elefanten Copenhagen. Depending on the type of agreement, this may include:

- the agreed services, such as a table reservation, - the date and time frame of the event, - the agreed total price, - details of beverages, - the amount of the reservation fee and deposit, - any other special conditions.

2.3 Cancellation

If the agreement is confirmed for 12 or more participants, cancellation must be made in writing and must reach Musen & Elefanten Copenhagen no later than 4 weeks before the date of the event.

If the agreement is confirmed for fewer than 12 participants, cancellation must be made in writing and must reach Musen & Elefanten Copenhagen no later than 2 weeks before the date of the event.

2.4 Compensation payable upon cancellation

If you notify Musen & Elefanten Copenhagen of cancellation or a reduction of more than 10% more than 6 days before the event, Musen & Elefanten Copenhagen is entitled to compensation equal to 50% of the price of the cancelled services.

If you notify Musen & Elefanten Copenhagen of cancellation or a reduction of more than 10% less than 6 days before the event, Musen & Elefanten Copenhagen is entitled to compensation equal to 75% of the price of the cancelled services.

2.5 Payment of incurred costs

If you notify Musen & Elefanten Copenhagen of cancellation, you must, in addition to the compensation specified in clause 2.4, pay the costs incurred by Musen & Elefanten Copenhagen for services that cannot be cancelled, such as music, performing artists, specially purchased goods, hired equipment, and similar items. Musen & Elefanten Copenhagen must provide documentation of the incurred costs upon request.

2.6 Failure to attend

If you fail to attend on the date of the event, Musen & Elefanten Copenhagen is entitled to payment of the full agreed price, including costs incurred under clause 2.5.

3. CHANGES

3.1 Changes

Changes to the order confirmation sent to you must be made in writing within the deadlines specified in these terms and conditions. Changes are only valid if accepted in writing by both parties.

4. RESERVATION FEE AND DEPOSIT

4.1 Reservation fee

If you must pay a reservation fee, this will be stated in the order confirmation, which will also specify a payment deadline.

If the reservation fee is not paid on time, Musen & Elefanten Copenhagen is entitled to cancel the agreement without you being entitled to bring any claim against Musen & Elefanten Copenhagen.

The fee will be deducted from the final bill, but will not be refunded if you cancel, regardless of when cancellation occurs.

4.2 Deposit

If you must pay a deposit, this will be stated in the order confirmation.

If the deposit is not paid on time, Musen & Elefanten Copenhagen is entitled to cancel the agreement without you being entitled to bring any claim against Musen & Elefanten Copenhagen.

The deposit will be deducted from the final bill.

If cancellation is made on time, the deposit will be refunded.

If cancellation is late, Musen & Elefanten Copenhagen is entitled to apply the deposit towards payments under clauses 2.4, 2.5 and 2.6, without thereby waiving its entitlement to payments under the agreement and these general terms and conditions.

5. CANCELLATION BY THE VENUE OR RELOCATION

5.1 Cancellation by the venue

Musen & Elefanten Copenhagen is entitled to cancel no later than 4 weeks before the event without you being entitled to bring any claim as a result.

If Musen & Elefanten Copenhagen cancels less than 4 weeks before the event and cannot offer relocation under clause 5.2, Musen & Elefanten Copenhagen must compensate you for the additional costs of holding the event elsewhere. However, compensation cannot exceed the profit Musen & Elefanten Copenhagen would have made on the cancelled event.

5.2 Relocation

If Musen & Elefanten Copenhagen cancels, Musen & Elefanten Copenhagen is entitled to offer to hold the event at a venue other than Musen & Elefanten Copenhagen, provided that Musen & Elefanten Copenhagen reduces the agreed price by 10%.

If you decline the relocation offered by Musen & Elefanten Copenhagen, the agreement terminates. In that case, no compensation may be claimed under clause 5.1.

6. COMPLAINTS

6.1 Written complaint

If you wish to complain about the delivery of the event, you must submit a written complaint to Musen & Elefanten Copenhagen.

6.2. Complaint deadline

To be on time, the complaint must be received by Musen & Elefanten Copenhagen no later than 1 week after the event.

6.3 Content of the complaint

The complaint must be specific and identify the particular aspects of the delivery of the event that you consider were not in accordance with the agreement.

7. LIMITATION OF LIABILITY

7.1 Liability of Musen & Elefanten Copenhagen

Musen & Elefanten Copenhagen is only liable if it can be demonstrated that Musen & Elefanten Copenhagen acted intentionally or with gross negligence.

The liability of Musen & Elefanten Copenhagen for damages is limited to the profit Musen & Elefanten Copenhagen would have made on the cancelled event; see also clause 5.1.

7.2 Force majeure

Circumstances beyond the control of Musen & Elefanten Copenhagen, including third-party labour disputes or strikes, fire, natural disasters, war or warlike conditions, seizure, currency restrictions, rebellion or widespread unrest, import bans, or subcontracted supplies affected by any of these circumstances that can be replaced without exceptionally onerous terms, exempt Musen & Elefanten Copenhagen from liability if they prevent the event from taking place or make holding the event unreasonably burdensome.

7.3 Cancellation for other reasons

If Musen & Elefanten Copenhagen is unable to deliver the event, table booking, etc., due to health-related circumstances, including a pandemic, epidemic or similar disease outbreak, public-law restrictions or closure orders, restrictions preventing the event from taking place, quarantines, or similar circumstances, Musen & Elefanten Copenhagen is entitled to cancel the event, etc., without notice and without any liability of any kind being asserted against Musen & Elefanten Copenhagen, including claims for damages or a price reduction.

8. DISPUTE RESOLUTION

8.1 Governing law

The agreement, of which these general terms and conditions form an integral part, is governed by Danish law.

8.2 Jurisdiction

Any dispute concerning the agreement must be resolved by the ordinary courts, with Copenhagen City Court as the agreed court of jurisdiction.